Strategic Human Resource Management Programs

In modern organizations, Human Resources (HR), cannot limit itself to a mere implementation role. Its approach to managing the function needs to expand in order to become a strategic partner in the business. This course will help you learn about the tools and techniques used in drafting and developing HR strategies. It will also equip you with the knowledge and skills you need to translate such strategies into actions. Furthermore, the course will enable you to link the HR strategy to that of the organization and provide real value-adding HR solutions that you can present in a language organizational management understands.

This course uses a combination of theory and practical application of course concepts. Participants will engage in simulation exercises combined with round table discussions of real-life situations allowing them to gain a strong grip on the knowledge and skills presented in this course. 

Courses

1.Human Resource Management & Development

a) Introduction

Human resource management covers the various aspects of making up a workforce for an organisation. The main tasks of human resource managers are to attract, select and assess employees in order to fit the organization’s needs and culture as well as ensure the well-being and development of employees by training and monitoring working conditions. This Strategic Human Resource Management module considers the different aspects of human resource management at a strategic

b) Target Group

  • Managers across all functions who understand the need to know more about critical HR issues
  • All Business Professionals with a responsibility of performance management of subordinate performance: supervisors; line managers; project officers; coordinators
  • HR Managers
  • Line Managers & Supervisors

c) Course Objectives

  • To provide participants with an understanding of the theory and practice underlying HR competency-based management
  • To identify key requirements for using competency models in an organisation
  • To provide a methodology for building competency models
  • To enhance the organisation’s HRM systems
  • To identify competencies necessary for effective job performance; so, that the organisation can better focus on its selection, training and development, performance appraisals ad succession planning on the behaviours most relevant for job success

d) Course Outcome

By the end of the module you will be able to:

  • Articulate and evaluate the ideas, principles and issues that are central to SHRM
  • Draw appropriately on theories, models and case studies in the area of SHRM and compare and contrast their use in organizational practice
  • Critically appraise examples and ‘solutions’ for the management of people
  • Think creatively about the different dimensions of SHRM and how they impact each other and the business
  • Appreciate the internal and external factors which can affect people management strategies
  • Anticipate some of the changes in work and organisations that will impact the HRM function in the future
  • Work collaboratively with others and engage in debates and discussions about SHRM
  • Find, review and evaluate a variety of information relevant to topics in SHRM
  • Compile reports that are robust in both intellect and practice-relevant terms
  • Make appropriate use of ICT

2. HR for Non-HR Managers

a) Course Overview

This is a three-day overview of human resource issues facing today’s business owners and managers. You do not always have the expertise to deal with many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This course will walk you through the hiring process, from performing a skills inventory to conducting the interview, discussing orientation and cover some issues that arise after the hiring process (such as diversity issues, compensation and discipline)

b) Target Group:

  • Members of the Senior Management Team
  • Middle-Managers & Supervisors
  • Employees with management potential

c) Course Objectives

  • An overview of the elements of effective human resources management
  • Familiarity with best practices in staff recruitment
  • Explore the role of excellent communication in building and maintaining good working relationships with subordinates
  • Master techniques to build effective, motivated and productive teams
  • Discover ways to make performance appraisals a beneficial process for all
  • Learn how to improve employees’ performance using coaching techniques
  • Understand how to assess and specify staff training and development needs
  • Learn effective ways to deal with compensation and benefits
  • Understand how to handle medical leave, disability and leaves of absence
  • Learn how to identify and stop workplace behaviour that exposes your organisation to the risk of prosecution
  • Develop the insight to professionally deal with personal issues that affect staff performance and absenteeism
  • Explore tools to manage cases requiring discipline and termination.

d) Course Content

  • Introduction
  • Defining Human Resources
  • Relationship between HR and line management
  • Acquiring Talent
  • Job Analysis and Job Descriptions
  • Finding Candidates
  • Interviewing
  • Selection of the Right Candidate
  • Employee Orientation & Induction
  • Retaining Talent
  • Employee Engagement
  • Recognition
  • Communication Excellence
  • Motivation and Teambuilding
  • Pay and reward, Compensation and Benefits
  • Change Management
  • Developing Talent
  • Performance Reviews
  • Setting Objectives
  • Employee Development through Coaching
  • Staff Training
  • Succession planning
  • Resolving Performance Issues
  • Discipline and Grievance
  • Managing absence effectively
  • Workplace Diversity

3. Induction Training

a) Course Overview

Officers entering the Public Service are often confronted with serious challenges including a lack of reliable information about the service in general, and reluctance by serving officers to mentor and coach them in all aspects of their job requirements. In trying to confront these challenges, the new officer sometimes makes serious mistakes that sometimes become a de-motivator and scares their personal initiative to do well. This course is therefore designed to enable the new officers to not only enable them to understand the public service and the exceptions of their job but also build their confidence to contribute more effectively to their new employer. The course shall expose the learner to the ideal public service culture and ethics, the history and the future direction of public service delivery hence preparing the inductees to fit within any sector of the public service during their tour of duty

b) Target Group

  • Newly recruited officers in the public service.

c) Learning Objectives

On completion, participants should be able to:

  • Contextualize their appointment in public service delivery
  • Describe their role in government development strategy
  • Apply public service regulations and practices in service delivery to citizens
  • Model an ethical public servant
  • Share government information without jeopardizing national security.

d) Content Areas

  • Evolution of the Public Service
  • Government development strategy
  • Public service reform agenda and performance management
  • Public ethics and values
  • Overview of public procurement and financial regulations and practices
  • Politics and public service delivery
  • Public service communication
  • Protective security
  • Customer care/citizen-focused service delivery

4. Designing & Implementing Competency Frameworks and Assessment Tools

a) Overview

This training course delivers in-depth content covering the application of Competency Frameworks to identify, train, develop and improve the return on investment achieved through the human resource. As one of the most expensive budget items, organisations with the ability to maximise potential and talent will deliver higher profitability and greater investment. Participants will be able to transfer the lessons learnt immediately upon return to work by designing and implementing a competency-based framework which delivers.

b) Target groups

This course is applicable to any person actively involved or considering developing a structured approach to managing the return on investment of the human capital via clear identification of criteria, objective measures, assessment and reporting. The following professionals might greatly benefit:

  • Human Resource Managers and Directors
  • Learning and Development Professionals
  • Organisational Development Professionals
  • Business Consultants
  • Operation Managers/Process Managers
  • Middle Managers and Team Leaders involved in team development

c) Duration

  • 1 week

5. Training the Trainer

a) Overview

When entering a training room, you need to be able to ‘walk the walk’ and ‘talk the talk’ to gain credibility and make sure that you are prepared for the training session and can access the tools, strategies and techniques in a fashion that elevates learning to a new level of experience. Keeping information fresh and reinforcing new learning is a constant challenge to the trainer.

This training will show you how to optimize your training environment and training programmes to achieve outstanding learning results. Whether you need to train experienced trainers or infuse a little energy into seasoned professionals, this ‘train the trainer’ programme will teach participants how to determine the needs of an audience, improve classroom charisma, handle difficult participants, use activities effectively and more

b) Target Group

  • Managers & Supervisors with training responsibilities
  • Subject Matter Experts with technical knowledge to transfer
  • Training Officers
  • Corporate Trainer

c) Course Objectives

  • Identify the characteristics of an exceptional trainer
  • Know the difference between ‘training’ and ‘teaching’
  • Explain how adults differ from children in the way they learn
  • Distinguish the different behavioural styles and adapt training as necessary
  • Know how to develop and implement a ‘thorough’ training programme
  • Understand training needs analysis and its important role in a training programme
  • Use various methods for making the training interactive and memorable
  • Select activities that are fun and meaningful
  • Know how to assess the level of knowledge already in the room
  • Develop strategies for handling difficult, authoritative and other disruptive participants
  • Highlight the advantages and disadvantages of visual aid options
  • Learn how to present information in a clear, concise, engaging manner
  • Demonstrate successful understanding of key concepts during a practice presentation
  • Identify the formula for creating a successful training session

d) Course Contents

  • Mini-training session: individual project
  • Characteristics of exceptional trainers
  • Understanding adult learning principles
  • Planning training: from performance gap to objectives
  • Key presentation and delivery strategies
  • Dealing with difficult participants
  • Effective visual aids
  • How to field questions
  • Communication skills
  • Presentation tone, pace and volume
  • Opening a training session
  • Closing a training session

6. Performance Management and Appraisals

a) Overview

Performance management makes sure that the employee and the organisation are focused on the same priorities. It touches on the organisation itself by improving production and reducing waste. It is the key to keeping an organisation and employees aligned, which improves performance and productivity.

Learn the tools and techniques on how to conduct effective employee appraisals, give constructive feedback and carry out counselling sessions. Through various role plays and case studies, delegates will be provided with opportunities to develop a more productive and constructive employment relationship.

b)  Target Group

c) Course Objectives

  • Know how your job as a manager contributes to the overall growth and development of your team and yourself
  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb’s Learning Cycle
  • Recognize the importance of motivation
  • Develop a performance journal and performance plan
  • Determine the main competencies required to hold successful performance meetings
  • Discover how to get employees off to a good start in the face-to-face meeting
  • Maintain healthy employee relations
  • Identify ‘pro-active’ action plans for employees
  • Explore how to support other people’s development
  • See things from other points of view
  • Uncover how to build confidence and morale

d) Course Contents

  • The basics: What is performance management?
  • Performance management system
  • Establishing performance goals
  • Performance management difficulties
  • Conducting the performance review
  • Giving feedback
  • Common challenges during the appraisal process
  • Motivation
  • The performance journals
  • Creating a performance plan