The Program helps civil servants with the skills and ability to effectively carry out day-to-day tasks. Communication and awareness among the various public institutions will play a vital role in delivering effective service to the Somali people. The various courses in this program are offered by people with long experience in training and working in government agencies.
Government employees need to train on the basic skills of managing offices, how to prepare a professional report, how to organize events, how to organize formal meetings and prepare conference reports and minutes. They are also training on civil service ethics and integrity to make a positive image to the public and to maintain good co-operation with them.
Office Management and Administration Skills course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success.
By the end of 15 days of professional training workshop, the participants will be able to:
Meetings occupy a central place in the management of Organizations today. Well-conducted meetings are an invaluable input in the success of an organization. In this era of corporate governance and accountability minute taking is a responsible position that requires individuals who can take clear, brief, easy to read and accurate recordings of decisions and actions
Managers or Officers whose portfolios entail chairing meetings or taking minutes
On completion, the participants should be able to:
By the end of this program, participants will have acquired skills in conducting effective meetings and known how to write professional minutes.
This course serves as an introduction to the responsibilities of archivists and records managers working in today’s business, government and non-profit environments, particularly the theoretical principles, methodologies and practical administration of such programs.
Records and information Management Officers or their equivalents, charged with enhancing information systems which rely on well-managed and accurate records. These include officers working in Accounts, Stores, Registry, Personnel and the Library
Upon successful completion of this course, trainees will know the difference between the responsibilities and activities of archivists and records managers and understand the influences of the institutional contexts in which documents are created, used and retained. Trainees will recognize the changing nature of the document over time and technology
An effective and efficient secretary is an important asset to the public institution. Today a secretary requires knowledge and skills way beyond the technical competence. They are managers of their offices and therefore need to build capacity in managing resources. From the knowledge, skills and attitudes acquired, the office will be more effectively and efficiently managed
Secretaries working for Middle and Senior Managers
On completion, participants should be able to:
By the end of the program, participants will be effective and efficient managers.
Supervisors manage key result areas in any enterprise. It is therefore important that they are equipped with the knowledge and skills to enable them manage resources effectively and efficiently. Usually promotion to a supervisor role is based on job efficiency. Technical skills and knowledge are only a part of the skills needed to be a good supervisor. The rest of the skills have to be learned. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it
Supervisors who are in-charge & accountable for sections and unit performance
The course will address the following areas:
On completion, the participants should be able to:
First impressions are often made within seven seconds of a meeting and are difficult, if not impossible, to change. Among other things, this course helps you leave a great first impression. It also addresses how to deal with others in a business setting taking into account differences in culture and region. During the five days of this course you will also get tips on how to apply proper manners and business etiquette in many different settings. In addition, many diplomatic ‘incidents’ occur due to the personnel’s lack of understanding of various protocol standards. Therefore, a portion of the course is dedicated to introducing the international rules of protocol that need to be implemented during formal occasions and visits
The course is designed to be interactive and participatory and includes various learning tools to enable the participants to operate effectively and efficiently in a multifunctional environment. The course is built on four learning pillars: concept learning (lectures and presentations), role playing (group exercises), experience sharing (roundtable discussions) and exposure to real world problems and policy choices confronting delegates
Personnel officers, public relations professionals, event’s organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors
By the end of the course, participants will be able to:
This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff. Do you recognize that customer care is the key to successful, profitable and enjoyable business, yet feel that your company – or people within it – are failing to deliver what is required? While almost every course we deliver is in response to a perceived problem with the way staff work, your solution will be different because your staff, your environment and your marketplace are unique
By the end of this course you will be able to:
Technical writing needs to be as understandable as possible, and more often than not, needs far less detail. Many readers of technical reports, such as senior managers, may not fully understand the technical jargon. When writing technical reports, the author must be able to translate complex findings and analysis into a clear, easy to understand report, to aid the reader in making effective decision.
During this programme, delegates will practice writing language that is clear and concise. Focus will be given to report format and content; which will ensure that your report has a good structure and flow; making it easier for the readers to comprehend.
Managers and officers involved in report production
By the end of this course, you will be able to:
Overview
Today’s world is highly competitive and demanding. Society is better informed and expects more from public and private organisations alike. Traditional public processes and institutions are less effective in satisfying people’s needs. Globalization, the wide use of communication and information technologies, and the coming of the knowledge society, among other factors, are rapidly changing the world’s order. This has created new challenges to nation-states as people’s expectations from government have increased, job seekers are more demanding on job content, and societies call for more investment in education, health, and society but are unwilling to pay more taxes (OECD, 2005). Personnel systems are becoming less adaptive to these new challenges. Indeed, traditional practices in public administration are the product of a different context with different priorities. Now, governments have a new role in society and are taking on new responsibilities but generally without the necessary tools to manage them effectively. Public managers are expected to improve the performance of their organisations focusing on efficiency, effectiveness, and propriety which were not the priorities 50 years ago. Therefore, to be able to respond to a changing environment the public sector has to transform its structures, processes, procedures, and above all, its culture.
In this new order, the management of change has been identified as a critical variable for the success or failure of a reform policy. Managing change aims at ensuring that the necessary conditions for the success of a reform initiative are met. A reform policy may fail to achieve change, may generate unintended results or face resistance from organisations and/or individuals whose interests are affected. For that reason, policy-makers and politicians need to pay special attention to issues such as leadership, shared vision, sequencing, resources for change, and cultural values while designing and implementing a reform initiative.
For those who have a responsibility for leading and managing people through change at work.
1 Week
This practical delegation skills training course equips participants with the skills and a comprehensive range of tools that enable them to be more effective when delegating and to effectively assign accountability and authority to others. They will learn how to do this whilst understanding that they must still retain overall responsibility, whilst ensuring that the people they delegate to are in no doubt as to what is expected of them.
This delegation skills training course gives participants the ability to effectively assign task, responsibility and authority to others in their team. They will learn all of the steps in delegation and the ability to get things done by using the work and time of other people.
Designed for team leaders and managers wanting to enhance their own productivity and focus on their crucial goals, by delegating tasks and projects to their team members.
1 week
Civil Service Ethics and Integrity Course you will learn how to sustain public trust by: serving the public interest, using powers responsibly, for the purpose and in the manner for which they were intended, acting with honesty and transparency, making reasoned decisions without bias by following fair and objective processes.
Managers Across all Functions
1 week
Sustainable development goals programs training focuses on how to achieve a better and more sustainable future for all, while taking a look at the inter-linkages between climate change, planetary boundaries, social inclusion and human rights. It also identifies key lessons from the implementation of the millennium development goals and the significant differences in the new agenda.
Officers involved in planning, implementation, monitoring and evaluation of development programs in all levels of government and other development agencies
1 week
Continued progress towards meeting the NDP-9 is dependent on supportive public policies and strengthened institutions. Progress in meeting the Government’s civil service reform and fraud reduction objectives is hampered by limited capacity for strategic management and implementation of the governance reform agenda, need for increased levels of accountability and transparency in service delivery. This problem, in turn, manifests itself in the lack of alignment between government structures, functions and finances; duplication of mandates; ineffective planning and budgeting; inefficient operating systems; and the need for the development of a structured, coordinated and sustainable civil service training and development system.
This programme is designed as a response to this problem. It builds on the reform and capacity development initiatives developed by Somali government through Governance & Public Administration Reform projects (GPAR) at the central and provincial levels. The main outcome will be strengthened capacity for strategic planning, management and monitoring of governance reform for more effective, accountable and transparent delivery of services
The Programme is more strategic in focus; more accountable for implementation and impacts of Governance reform initiatives; has a strong service delivery orientation; has a clear results orientation; develops a uniform, sustainable and work-based training
In this era of performance contracting and results-based management, business organizations and public institutions are under pressure to get results and value for money through clearly identified best practices. Although they have different budgets, working cultures, and mandates, they all aim at significantly attaining excellence through development of strategic plans. This seminar will therefore assist officers meet the challenge of developing strategic plans in their institutions
Managers or officers whose responsibilities involve formulation, implementation, monitoring and evaluation of corporate activities in their organizations.
On completion, the participants should be able to:
Participants will contribute directly to the development of strategic plans through setting targets, measuring performance and generally maintaining the momentum for improving performance.
The Policy Analysis, Formulation and Implementation course focuses on the role of Government in the structuring and implementation of national policies to meet the needs of the electorate in securing economic growth and development for Somalia.
Top and Middle managers, Human resource managers, Strategic planning officers, Management Consultant. Top Executives, Board Members and Board Secretaries in Public and Private Sector organizations.
Leaders in various fields in public sector have used statistics to back up decisions and afford leadership in an unbiased manner. Statistics can provide objective goals with stand-alone figures as well as hard evidence to substantiate positions or provide a level of certainty to organizations/institutions. This advanced level course focuses on the appropriate application of multivariate techniques in data analysis for research and decision making.
Do you have basics skills in statistics or statistical data analysis? This course targets professionals, project/programme managers and post-graduates’ students who would like to improve their skills on the application of multivariate techniques in their respective fields.
The course is designed to strengthen the participant’s knowledge in determining appropriate multivariate techniques and the practical application of these techniques in data analysis and interpretation of the result. This course is designed to break these barriers in using multivariate methods and enhance one’s knowledge and skills in data analysis and interpretation.
This is hands on practical course using Statistical Packages of Social Sciences (SPSS) computer software and participants will gain knowledge and skills on:
Public service induction programs enable an employee to adapt and acquaint themselves with the position and the organizational environment. It commences with orientation which takes place immediately upon reporting and enables the inductees to be conversant.
The public service induction programme is an essential grounding program for all new public officers. This induction programme aims to instill a sense of pride in the mission and values of the public services, and equips new officers with the foundational understanding of government.
Newly employed officers in the public service for National and County Governments, independent commissions and state corporations.
2 weeks
Public prosecutors perform a crucial role in society. They are the ‘ gate keepers’ of criminal justice, insofar as without their initiative there cannot be the prosecution and repression of crimes. Prosecution services are, in fact, society’s principal means of pursuing punishment of criminal behaviour and its interface with the adjudicative power. Only cases that are brought to courts by public prosecutors can be processed and adjudicated by judges. Other forms of prosecution (like private prosecution) exist only in a few countries and apply in limited circumstances.
Prosecutors are required to apply the law to criminal cases, protect the rights of the persons involved in criminal proceedings, respect human dignity and fundamental rights, and ensure public security. In many countries, prosecutors also play a key role in applying and defining criminal policy by using their discretion, including adapting to social and societal changes. In some countries prosecutors also have competence in civil proceedings, to secure the protection of the rights, freedoms and interests of juveniles, elderly or disabled persons, or persons who, due to their state of health, are unable to take proceedings.
In criminal cases, prosecutors are responsible for representing not only the interests of society at large, but also those of victims of crimes. They also have duties to other individuals, including persons suspected of a crime and witnesses.
Officers whose duties include enforcement of various laws and regulations
1 week
Corporate Governance is a very sophisticated and flexible concept which addresses fundamental organisational purposes (for every type of organisation – from small businesses to the largest multinational conglomerate) together with the most serious challenges arising from the globalisation of corporate and organisational structures and the markets they serve.
Corporate Governance has also become an instrument for understanding, questioning, and refining some fundamental economic systems and philosophies, notably: capitalism, free market/market forces economics, business ethics, corporate leadership, the Psychological Contract, political economics, and globalisation itself.
the collection of mechanisms, processes and relations by which corporations are controlled and operated. Governance structures and principles identify the distribution of rights and responsibilities among different participants in the corporation (such as the board of directors, managers, shareholders, creditors, auditors, regulators, and other stakeholders) and include the rules and procedures for making decisions in corporate affairs. Corporate governance is necessary because of the possibility of conflicts of interests between stakeholders, primarily between shareholders and upper management or among shareholders.
Corporate governance includes the processes through which corporations’ objectives are set and pursued in the context of the social, regulatory and market environment. These include monitoring the actions, policies, practices, and decisions of corporations, their agents, and affected stakeholders. Corporate governance practices can be seen as attempts to align the interests of stakeholders.
Target Group
Professionals from public, private, civil society and academic circles will all benefit from this compact and practical course
2 week
Administrative entity comprising a clearly defined territory and its population. It can refer to a city, town, village or a small grouping of them, or a rural area.is usually a single administrative division having corporate status and powers of self-government or jurisdiction as granted by national and regional laws to which it is subordinate? It is to be distinguished (usually) from the county, which may encompass rural territory or numerous small communities such as towns, villages and hamlets.
Managers of municipal departments wishing to develop the work, all employees in the civil and municipal departments, municipal employees in all cities and districts.
2 weeks
focuses on the nature of legislation and on the steps in preparing legislation in common law jurisdictions, using legislative punctuation and grammar, and drafting legislative sentences. You will develop drafting skills and become familiar with approaches to legislative drafting that are typical in common law jurisdictions.
Trainee lawyers, employees in the field of legal Management, personnel in charge of Law Departments in business and commercial firms and government, anyone wishing to develop their legal skills, students and graduates of faculties of law at various universities.
1.week
This course explores advanced, strategic negotiation concepts and skills beyond the simple “principled negotiation” techniques taught in most standard negotiation skills courses. It has two unique characteristics.
It uses a unique negotiation methodology that synthesises existing theories into a single, comprehensive approach to negotiating. The basis of the approach is to classify the negotiation as either a game, decision, joint-problem or war, and then to apply strategies and skills relevant to the chosen negotiation style.
Managers/officers who need to negotiate as the alternative choice to deal with tension and conflict over matters on interest to organizations
1 week
The public service, made up of those employees of the state who are covered by national and subnational civil service laws, plays an indispensable role in the sustainable development and good governance of a nation. It is an integral part of democracy because it serves as the neutral administrative structure which carries out the decisions of elected representatives of the people. It not only serves as the backbone of the state in implementing a strategy for economic growth of a nation but also runs the programmes that function as the safety net for the most vulnerable segments of a society. Given these crucial roles, a country expects its public service to demonstrate high standards of professionalism and ethics.
Program is open to all public servants including officers serving in national and state government entities
2 week
Youth development is a process that prepares young people to navigate adolescence and realize their potential as an adult. An important aspect of youth development is leadership programming. Youth leadership programs focus on youth developing the following:
While youth development programs meet basic physical, developmental, and social needs, leadership programs seek to position youth as leaders in their community, to take positions of leadership in companies, organizations and professional associations. Through youth leadership programs, young people gain the skills and knowledge to lead civic engagement, education reform, and community organizing activities. Youth leadership is both an internal and an external process.
Leaders from across universities & middle level colleges including elected, nominated & aspiring young leaders
2 weeks
Induction Program for member state Executive Members
The goal of the programme is not only to familiarize participants with their specific work environment but also to inspire participants to build a public service which responds effectively and collectively to their task. It is about building a capable and committed public service cadre with the necessary knowledge, skills and attitudes to do the job effectively.
Newly employed state Executive Members
2 weeks
The Induction Program for the new Parliamentarians was conducted mainly with the objective to familiarize and orient the members on the roles and functions of Parliament, to equip the Members with the basic knowledge of parliamentary practices and procedures to facilitate their effective participation in the legislative process, and to prepare the MPs to effectively discharge its constitutional mandate by way of active contribution.
The induction program, according to the National Assembly Secretariat is aimed to promote a deeper understanding and appreciation of the constitutional role and position as the supreme legislative institution.
2 weeks
Induction program for member of states assembly committees provides professional nonpartisan research, fiscal and policy analysis, and administrative support services to each member and its committees. This is accomplished by:
Newly Appointed Committee Members
2 weeks